Artist help desk

Find the answer. Keep the music moving.

Straightforward guidance for releases, royalties, contracts, statements and payouts — written for independent artists and labels.

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Select the subject closest to your question. Each guide explains the process, timing and next step in plain language.

Answers to common questions about distribution, delivery times, royalty processing, pre-orders, and the JustJoJo Distro platform.

How artists can create contracts to share royalties with collaborators — track-level splits, release-level contracts, and the splits creation flow.

How royalties work at JustJoJo — master recording royalties, mechanical royalties, payment methods, and what the platform covers.

When statements are issued, how the DSP reporting lag works, and when you can expect to receive your payouts.

Why some streams appear as unmonetized on your royalty statement — trial periods, ad-free streams, and content-creation-based payments.

How to download full reports and streaming details from your dashboard — summary and detailed CSV exports.

Payment and rights workflows

Coming soon

Until the platform is ready, contact JustJoJo Entertainment directly for help with payouts, royalties and rights questions.