Question 1

What is the advantage of using JustJoJo Distro to power your distribution?

Accepted Answer

All distribution workflows are in one platform — saving you time and money. Trust & transparency: JustJoJo Distro provides end-to-end visibility of your reported earnings and daily trending in one unified dashboard. Controlled sharing: Share only what you want with your team, stakeholders and artists.

Question 2

Do I need to use an outside aggregator in conjunction with JustJoJo Distro?

Accepted Answer

You do not need an outside aggregator. JustJoJo Distro enables you to connect to the DSPs for delivery with your own deals, or you can opt in to use JustJoJo Distro's deals with the DSPs for distribution.

Question 3

What information do you need from us for the transfer from our distributor/aggregator?

Accepted Answer

Your catalog needs to be ingested, whether you are using JustJoJo Distro to distribute, do reporting, and/or royalties. This can be done in a few ways: Your current aggregator can set up a feed to JustJoJo Distro. Use JustJoJo Distro's catalog ingestion template. Create a release directly on the platform.

Question 4

What happens to my chart history, rankings, and playlist placement when transferring distribution?

Accepted Answer

When migrating catalogs, the only major DSP that loses some historical data is iTunes/Apple Music. If the UPC-ISRCs remain the same, the merge should be complete and chart history & popularity should be retained, but ratings & reviews will be lost. For other DSPs, as long as UPC-ISRCs are the same (and for Spotify, the track length and version info must also match), all rankings are preserved.

Question 5

Do you handle YouTube copyright claim management?

Accepted Answer

Yes, we deliver to YouTube Content ID. We don't provide a UI for direct claim management — our YouTube staff handles this directly and reaches out to you in the event of an issue with your content.

Question 6

Does JustJoJo Distro provide access to unique codes (Apple track IDs, Spotify URIs)?

Accepted Answer

For all DSPs that provide a method to obtain a URI or weblink, we retrieve those and display them in the Distribution section.

Question 7

Does JustJoJo Distro support pre-orders?

Accepted Answer

Yes.

Question 8

Does JustJoJo Distro support pre-saves?

Accepted Answer

We don't currently offer this feature directly. We are working on a partnership with an outside provider, which would be opt-in with a likely flat fee for unlimited use.

Question 9

What is the turnaround time for new releases?

Accepted Answer

Delivery time to most major DSPs is within a few hours — same day.

Question 10

Why does it show 'live' on the UI when it's not live yet on YouTube, Yandex, iMusica, Nuuday and Shazam?

Accepted Answer

Live on the UI for these DSPs simply means they have confirmed ingestion. The content will appear on the platform shortly after.

Question 11

Which DSPs do you integrate with for automatic revenue report imports?

Accepted Answer

Amazon Deezer Google Play iTunes / Apple Music Spotify All Merlin reports

Question 12

Will the JustJoJo Distro platform replace our current royalty system?

Accepted Answer

Yes — the platform enables you to do your master recording royalties with great ease and automation. We currently do not process royalty processing for publishing.

Question 13

Does JustJoJo Distro process mechanical royalties?

Accepted Answer

Yes, we process mechanical reporting in the following ways: Indicate the mechanical amounts due on each payee statement. Provide a master mechanical report showing all amounts due by each payee (but not the splits to individual writers/publishers).

Question 14

Which DSPs does JustJoJo Distro provide Trends for?

Accepted Answer

iTunes iTunes Match Apple Music Spotify Deezer Amazon Soundcloud

Question 15

What does the onboarding process look like?

Accepted Answer

Our customers work with someone from our Customer Ops team to create their account, provide the ingestion & migration forms, and walk through the process.

Question 16

What is your protocol for technical difficulties?

Accepted Answer

We have a support team that works with you. Response time is generally within 24 hours of email.

Question 17

Do you provide phone support or live chat?

Accepted Answer

Support is available via email. Phone support is available upon request when an issue cannot be resolved over email.

Question 18

Where is JustJoJo Distro based?

Accepted Answer

Distribution and Platform Services (reporting, royalties and payments) are managed by our UK team.

Question 19

What payment options do you support?

Accepted Answer

We currently pay via PayPal, DT&T (international transfer), and bank transfer (UK, EU and USA). We are exploring additional payment gateways.

Question 20

Can you tell us about your cybersecurity strategy?

Accepted Answer

We are fully hosted on Microsoft Azure's cloud infrastructure, benefit from all their integrated security, and follow best practices for security.

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